Internet technology can make the customer be the focal point of customer relationship management (CRM), e-business and other applications. . System's CRM system, the Internet, intranets and extranets. creating new channels for interactive communication within a company and its customers, and with suppliers, business partners and others in the external environment. This allows continuous interaction with customers to most business functions and encourage cross-functional cooperation with its customers in terms of product development, marketing, delivery, service and technical support.
Relationships ilustration in customer-focused business. Intranet, extranet, e-Commerce websites and internal business processes that run over the Web, established IT platform does not seem to support this model of e-Business. This allows the business to focus on targeting the types of customers they really want, and "own" the entire experience with the company's business customers. Businesses that successfully facilitate all business processes that impact their customers with a complete view of each customer, so they have the information they need to offer their customers high quality services tailored to each customer. Business that focuses on helping customers in their e-commerce customers to help themselves to themselves., With ttap help customers do their work. Finally, businesses that successfully nurture online communities of customers, employees, and business partners, which may help the development of cooperation to provide a memorable experience for the customer.